Shipping Policy

Order Processing

 

Orders are processed within 1–3 business days after payment has been received and verified.
 

Orders placed on weekends or holidays will begin processing on the next business day.
 

During sales, holidays, or periods of high order volume, processing times may be extended. If this occurs, we will notify you as soon as possible.
 

Shipping Methods

 

We currently ship throughout the United States using trusted shipping carriers.
 

Shipping options and estimated delivery times will be displayed during checkout.
 

Please note that delivery estimates begin after your order has been processed.
 

Shipping Time Estimates

 

Estimated delivery times are:
 

• Standard Shipping: 3–7 business days
   

• Expedited Shipping: Available at checkout (when offered)
   

Delivery times are estimates only and are not guaranteed.
 

Shipping Costs
 

Shipping charges are calculated at checkout based on your shipping address and selected shipping method.
 

Any promotional free shipping offers will be clearly stated on our website when available.
 

Order Tracking

 

Once your order has been shipped, you will receive a confirmation email containing your tracking number.
 

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.
 

Incorrect Shipping Information

 

Customers are responsible for providing a complete and accurate shipping address.
 

Grace Luxe Tresses is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided during checkout.
 

If an order is returned to us because of an incorrect address, additional shipping charges may apply before the order can be resent.
 

Lost, Stolen, or Delayed Packages
 

Once your package has been transferred to the shipping carrier, Grace Luxe Tresses is not responsible for delays caused by:
 

• Weather conditions

• Carrier service interruptions

• Holidays

• Natural disasters

• Other events beyond our control
   

If your package is marked as delivered but cannot be located, please contact the shipping carrier first.
 

If additional assistance is needed, we are happy to help you file a claim with the carrier whenever possible.
 

Damaged Packages

 

If your order arrives damaged, please contact us within 48 hours of delivery.
 

Please include:
 

• Your order number

• Photos of the damaged packaging

• Photos of the product
   

This allows us to review the issue and determine the appropriate resolution.
 

Returns

 

For hygiene and quality assurance reasons, returns are accepted only if:
 

• The hair has not been worn, installed, washed, or altered.

• The original packaging remains unopened.

• All original tags and security seals remain attached.
   

Once the hair has been removed from its original packaging or the tags have been removed, all sales are final.
 

Please review our Return & Refund Policy for complete details.

International Shipping
 

At this time, Grace Luxe Tresses currently ships within the United States only.
 

If international shipping becomes available in the future, this policy will be updated accordingly.
 

Contact Us
 

If you have any questions regarding shipping or your order, please contact us through our website:

Grace Luxe Tresses